Shopping rules
1.2. This contract is a distance contract and is regulated by the laws of the Republic of Latvia and the European Union, including the Consumer Rights Protection Law.
1.3. By placing an order, the Buyer confirms that they have read and agree to these terms.
2.2. The product price does not include the cost of product delivery. Delivery costs are calculated before order confirmation and are available in the "Delivery" section.
2.3. The Buyer makes payment for the order using one of the following payment methods:
- By credit card or internet bank payment, using the Montonio payment system.
- By bank transfer (based on the invoice sent to the Buyer's email).
2.4. Order fulfillment begins only after the full invoice amount has been received in the Seller's bank account.
3. Delivery Terms
3.1. Product delivery is provided only within the territory of the Republic of Latvia.
3.2. The Seller prepares and dispatches the ordered goods within 1 to 2 working days from receipt of payment. During the spring season, the delivery of young plants may be agreed upon separately, taking into account weather conditions and the specifics of the product.
3.3. Exception for pre-orders: For products marked with - "IEPRIEKŠPASŪTĪJUMS / PRE-ORDER", an individual delivery term applies. The maximum delivery date for such products is clearly indicated in the specific product name and description. By placing an order, the buyer confirms that they have read and agree to this specific delivery term.
3.4. If the buyer chooses to pick up a pre-order item at a physical store, the item will be available for collection on the date specified in the product description or name. The standard store collection term does not apply to pre-order items. The buyer will be informed separately about the readiness of the order for collection.
3.5. Orders containing both pre-order and immediately available items. If an order contains both pre-order items and immediately available items, the entire order will be shipped or prepared for collection simultaneously - on the date indicated for the pre-order item. If the buyer wishes to receive immediately available items earlier, they must be ordered separately.
3.6. The Seller is not responsible for delivery delays caused by courier services or parcel locker operators.
4.2. Important exceptions! In accordance with Cabinet Regulations No. 255, the right of withdrawal cannot be exercised for the following goods:
- Young plants, seedlings, flower bulbs or other living plants that spoil quickly or have a short shelf life.
- Opened plant protection products, fertilizers or other loose products whose quality can no longer be guaranteed after opening the package.
4.3. To exercise the right of withdrawal, the goods must be undamaged, in their original packaging and without signs of use.
4.4. All costs associated with returning the goods to the Seller shall be borne by the Buyer.
4.5. The Seller shall refund the money received from the Buyer for the goods within 14 days from the moment the withdrawal from the goods is received and the goods themselves are delivered back to the Seller's warehouse.
5. Warranty and Complaint Handling
5.1. The consumer has the right to submit a claim to the Seller regarding the non-conformity of the goods with the terms of the contract within 2 years from the date of purchase.
5.2. Flower bulbs and other planting material are living products. The Seller ensures that the product meets quality requirements at the time of delivery and is suitable for planting. The Seller cannot guarantee the growth, flowering, yield or further development of the plant, as these are affected by storage, planting, care conditions and other factors independent of the seller.
5.3. Complaints about product quality or non-conformity should be sent electronically to the email: tavamdarzamkuldiga@gmail.com or by calling +371 29423715.
5.4. The complaint will be reviewed within 15 working days from the day of its receipt, and a response will be sent to the Buyer's specified email address.